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Incidents and Complaints

Complaints from the public

If a landowner or other member of the public complains about a GOC event, it makes sense if possible to resolve the matter calmly at the time. If that is not possible, they should make their complaint in writing to The Chair, Gay Outdoor Club, BM GOC, London, WC1N 3XX. Do not give out names or contact details of individual officers of the club. After the event make the Chair aware that a complaint may be received.

Complaints from a participant

If you are not able to resolve a complaint at the time, the participant should take the matter up with the coordinator of your group. If they do not wish to do that, it should be treated in the same way as a complaint from the public.

Incidents which may result in an insurance claim

It is important that all incidents that may give rise to a claim are reported to the Secretary as soon as possible after the event. This will enable our insurers to carry out investigations at an early stage whilst information relating to the claim remains fresh in the mind. This will also ensure that we are complying fully with our policy terms and conditions.

An incident is defined as:

  • A fatal accident.
  • An injury involving either referral to or actual hospital treatment.
  • Any allegations of libel/slander.
  • Any allegations of Professional Negligence i.e. arising out of tuition, coaching or advice given.
  • Any investigation under any child protection legislation.
  • Any circumstance involving damage to third party property.
  • Any allegation of trespass

An injury is defined as:

  • Any head injury that requires medical treatment (Doctor or Hospital).
  • Any fracture other than to fingers, thumbs or toes.
  • Any amputation, dislocation of the shoulder, hip, knee or spine.
  • Loss of sight (whether temporary or permanent).
  • Any injury resulting from electrical shock or burn, leading to unconsciousness or requiring resuscitation or admittance to hospital for more than 24 hours.
  • Any other injury leading to hypothermia, heat induced illness or to unconsciousness which requires resuscitation or admittance to hospital for more than 24 hours.
  • Loss of consciousness caused by asphyxia or by exposure to a harmful substance or biological agent.

The above list is not exhaustive and if you are unsure as to whether an incident should be reported, then please contact the Chair for further advice.

Under no circumstances should anyone admit liability or agree to pay for any damage caused as this may prejudice the position of our Insurers and could result in the withdrawal of any indemnity. We have a Liability Policy where Insurers decide if negligence attaches to us. Therefore any payments you make to any third parties will not necessarily be reimbursed.

Contact with the insurers and any other party or organisation may only be from the Secretary.

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